Product Warranty
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Warranty
12-Year Limited Warranty for In-Stock Items
Tikovina provides a 12-year warranty from the date of purchase for construction and workmanship defects. This warranty is void if the product is altered, modified, or repaired by anyone other than Tikovina or an authorized representative. Damages from misuse, neglect, improper maintenance, or abnormal wear and tear are not covered.
Warranty Conditions
To maintain warranty validity, use products as intended under normal conditions.
Wood-Specific Terms
The 12-year warranty covers only construction and workmanship defects. It excludes damages from accidents, spills, daily use (such as water damage or scratches), or unsuitable environmental conditions. Wood is a natural material, so variations in grain and color are expected.
Hardware Warranty
Steel components are covered for 3 years from the production batch date. Avoid over-tightening bolts to prevent thread damage.
Proof of Purchase
Keep your original receipt or tax invoice for warranty claims. Lack of proof of purchase voids the warranty.
Service or Replacement During Warranty
Contact us for warranty claims, providing photos and a detailed description. Based on the claim, we may send replacement parts or a new product.
Disclaimers & exclusions
Disclaimer
Repairs or replacements under warranty extend only for the remainder of the original warranty period. Tikovina is not responsible for additional warranties provided by third parties or for consequential damages, including loss of use or inconvenience. Tikovina’s liability is limited to the purchase price or replacement of the product.
General Exclusions and Limitations
This warranty covers workmanship defects only. It does not cover:
- Accidents, misuse, or improper care
- Damage from unauthorized repairs or exceeding weight limits
- Natural disasters, infestations, or transportation damage
Quality Standards
Our wood furniture is seasoned to reduce seasonal changes and pest risks. Furniture made from natural materials may have unique characteristics or minor blemishes.
Care and maintenance
Caution for Motion Furniture
Exercise caution with motion furniture, such as swivel chairs and tables, especially around children. Keep hands and feet clear of mechanisms, and regularly tighten all nuts and bolts.
Care and Maintenance
This product has a porous finish and may absorb spills. Use coasters, tablecloths, and avoid exposure to direct heat or sunlight to protect surfaces. We recommend varnishing or re-staining annually. If used outdoors, cover the furniture during inclement weather and store it indoors when possible.
Care Tips
- Avoid direct exposure to heat, sunlight, or moisture
- Use coasters for hot/cold drinks
- Prevent contact with harsh chemicals, sharp objects, or liquids
- Be mindful of environmental conditions, such as humidity and temperature changes
- Avoid damage from pets, heat sources, and moisture.
